Support
How can we help?
We answer every message ourselves — write us and we will get back to you within 5 days. For anything at all: orders, downloads, licenses, singer accounts or press.
support@voxalized.comCommon questions
Where are my files after I buy?
Right after payment you land on your download page, and the same links go to your email. The link signs you in without a password and keeps working — come back any time. Lost the email? Write to us with the address you used at checkout and we resend everything.
Can I refund my Voxalized purchase?
No. A vocal is digital content that is delivered to you instantly, and at checkout you confirm that delivery begins right away and that your right of withdrawal ends with it. For that reason purchases on Voxalized are non-refundable — even in very, very rare cases. If a file is genuinely faulty or not what the listing describes, that is different: contact us within 14 days and we will replace it with a corrected file.
Can I use the vocal commercially?
Yes. Every purchase comes with a personalized license agreement in your name: release on all platforms, unlimited streams and copies. The exact scope is written in your agreement — see Licenses.
How do I get an invoice?
There is an invoice button on your order page, reachable through the link in your confirmation email. It generates a proper invoice with VAT details on the spot.
Are these real singers?
Only real singers. Every vocal is performed by a human artist with a public profile — their Instagram and Spotify are one click away. No AI vocals, ever.
I sing — how do I sell on Voxalized?
Create your singer account and upload your first vocal in minutes. Payouts run through Stripe after every sale, and your share grows with your success. The details are in the singer terms.